Digital Customer Experience

Satisfy your customers with our digital customer experience services

Corient is at your service to provide all the help you need to simplify and turn your business into a prosperous, long-lasting enterprise.

Need for Digital Customer Experience for Client Retention

In today’s competitive market, delivering a seamless Digital Customer Experience is crucial for client retention. At Corient, we understand that businesses need to provide quick, efficient, and personalized interactions to meet the ever-evolving expectations of their clients. Our tailored digital solutions enable your business to enhance customer satisfaction, build lasting relationships, and improve loyalty. By leveraging the power of digital tools, we help you stay ahead of the curve, ensuring that every customer touchpoint strengthens engagement and keeps your clients coming back for more.

Services We Offer Under Digital Customer Experience

At Corient, our Digital Customer Experience Service is designed to help your business thrive by delivering personalized, seamless interactions that enhance client satisfaction and loyalty.

Through our digital customer experience service, you will get access to:

Advantages of Our Digital Customer Experience Services

At Corient, our Digital Customer Experience Service is tailored to help your business flourish by providing seamless and efficient customer interactions that drive satisfaction and loyalty. In today’s fast-paced market, delivering an exceptional digital experience is key to retaining clients and staying ahead of the competition. Some of major advantages we provide through our services are:

Cost Efficiency

Full Compliance

Backup Support

No Recruitment Needed

01. Consultation and Assessment

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02. Customized Strategy Development

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03. Implementation and Support

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Precision in Financial *Steps

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Our Clients Reviews

Trusted by Top Clients for Dependability and Proactiveness

At Corient, we prioritize delivering an exceptional client experience by offering personalized, efficient, and responsive services. Our dedicated team ensures seamless interactions, real-time support, and tailored solutions to meet your business needs. With Corient, you can trust in a partnership that focuses on your success and long-term growth.

The Chartwell Practice have been outsourcing a variety of work for some time, however, there was always a high level of frustration in the quality of work completed and communication between parties. After the initial contact with several potential outsourcers, Corient were the only ones who fully understood our past dilemmas and could assure a totally different approach. They were also the only people to offer references who backed up everything presented. With Corient, we have the resources to grow our practice in line with…

Kate Bourne The Chartwell Practice

We are so impressed with the service provided by Corient. The team are highly professional and complete all work to an extremely high standard. Communication is excellent and the team are very quick to respond to any queries. Corient have a systemized approach to tasks which means work is completed to a consistently high standard however there is flexibility to understand how your practice works and adapt their service to fit with your working practices. We have continued to add services with Corient and this…

Leanne Terry Clic Accounting Ltd

Corient was recommended to me via some other Accountant practices that I know. I got in contact with them as I needed help with managing my compliance workload in my own practice. I am really impressed with the service that I have been receiving at Corient and I would happily recommend them for bookkeeping and year end services. All of the work has been completed to a great standard and I am relieved to know that I have them supporting me as I grow my…

Katie Cook Calathea Accounting

Our practice had grown considerably over the last 12 months and the increase in workload was putting strain on the team. In the past I had had several discussions and trials with outsourcing providers but had never been completely satisfied with the arrangement. When I first met with Punit I was immediately struck by his enthusiasm and professionalism and I am delighted to say that this has been backed up by the excellent service levels of Corient's payroll and accounts production teams. We have been working with Corient now for four months, work is turned around very quickly and accurately and most importantly the communications from the whole team are excellent. Queries or missing information are quickly notified to us making the whole process from start to finish very efficient. My only regret is that we didn't start using Corient earlier and I have no hesitation in recommending them to other firms.

Mark Telford Telfords Accountants

Paul Orme TSFM

We have been dealing with team @Corient for several years. By outsourcing the work to Corient, we have been able to spend more time with our clients which has resulted in increased satisfaction and improved new business referrals as well. We no longer get worried when a new client walks in or there are deadlines to be met....

Leicester Partner-Accounting Practice

Here at Lesseeship direct we had an internal book-keeper for many years. As the company had many complexities we decided to move to the outsource company, Corient. Leisure shop direct was initially part of a larger Ltd company and Corient helped greatly through the transition of removing Leisure shop direct out into its own Ltd company. Corient have also spent much time and effort on understanding my company in detail and put into place many processes to ensure that the books and management accounts are as accurate as possible. Corient have a very pro-active outlook and it feels like they really want your company to grow and they want to help in any way they can. I would highly recommend Corient as a solution to your book-keeping requirements.

Ben Donovan

I have found that working with corient, is like employing your own FD Not only do they care about the business like it's their own, they have a flexible approach and offer a bespoke design that suits your business model. They can develop ongoing solutions for your business that you trust and depend upon. I would recommend Corient highly if you're a start-up business or already established. You will find they will bring enhancement to your organization.

Lewis B

Here at Leisureshop direct we had an internal book-keeper for many years. As the company had many complexities we decided to move to the outsource company, Corient. Leisure shop direct was initially part of a larger Ltd company and Corient helped greatly through the transition of removing Leisure shop direct out into its own Ltd company. Corient have also spent much time and effort on understanding my company in detail and put into place many processes to ensure that the books and management accounts are as accurate as possible. Corient have a very pro-active outlook and it feels like they really want your company to grow and they want to help in any way they can. I would highly recommend Corient as a solution to your book-keeping requirements.

Ben Solomon Managing Director - Octavian IT

Corient take care of all of our outward payments and provide me with monthly Management P&Ls which are accurate and up to date. They also take care of all our payroll, VAT returns and are able to quickly provide asset and liability statements if required. What I find most appealing is that they are constantly looking for ways to improve our efficiencies without me even asking. The staffs are always positive and have a "can-do" attitude which is extremely refreshing. I would have no hesitation in recommending them to any potential client and am happy to discuss this in person if required.

Chris H Care Home Group Birmingham

Before outsourcing to Corient, we never had clarity on how we were doing financially. As a growing company we were always focussed on building a brand and never got the hang of the financials. Since outsourcing to Corient, they have cleaned up the books, maintained 'real time' bookkeeping and managed complex reconciliations between us and our factoring agency. They have exceeded all my expectations and gone beyond working as a bookkeeping agency to acting as a Finance Controller. The detailed analysis they provide enables me to see the effectiveness of our sales strategy in 'real-time. They work seamlessly with our headquarter staff, providing information within hours and have saved us significant finance and interest costs. They have also managed enquiries from HMRC independently. All in all they have acted more as partners rather than suppliers.

Ali Ehsan Managing Director - Boom Boom Cricket, Coventry

The team at Corient are true professionals when it comes to taking care of business bookkeeping services. All of the book-keepers are extremely knowledgeable and well-qualified. Corient took over the affairs from earlier Bookkeepers without much of my involvement at all and brought all 4 of my company's affairs up-to-date. The team at Corient liaise directly with all of my Centre Managers, who are located in 4 different regions, to resolve queries and ensure efficient and timely submission of payroll and Vat Returns. What also impresses me about Corient is that they take interest in my business and put the need of the customers first. They provide me with Consolidated and Company-wide Management Reporting, which I never had it in the past, and this really helps me to drive the business forward. Further, Corient liaise with my Accountants to resolve all the year-end queries.

Nigel B Managing Director - DBS Music, Plymouth

Corient has been dealing with my books for couple of years and they are hands on and understand the care sector well. The team is professional and approachable. I get to see the Management Accounts on time. Overall I am very impressed with the friendly, reliable and high quality service provided by Corient and would have no hesitation in recommending their services to other businesses

Max W Director - Homestead Ltd

Frequently Asked Questions

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What is Digital Customer Experience?

Digital Customer Experience (DCX) refers to the interactions and engagements a customer has with a business through digital channels, such as websites, mobile apps, social media, and online communication tools. It focuses on providing seamless, personalized, and efficient digital experiences to meet customer needs and expectations.

How to Measure Digital Customer Experience?

Measuring Digital Customer Experience (DCX) is essential for understanding how well your business meets customer expectations and identifying areas for improvement. Here are key methods to effectively measure DCX:

Customer Satisfaction (CSAT) Scores
Net Promoter Score (NPS)
Customer Effort Score (CES)
Conversion Rates
User Behavior Analytics
Customer Retention and Churn Rates
Response and Resolution Time
Feedback and Reviews
Social Media Engagement
Customer Journey Mapping